The Assistant Store Manager (Linstead location) supports the Store Manager in overseeing daily store operations, driving sales performance, and delivering an exceptional customer experience. This role plays a key part in supervising staff, optimizing store efficiency, and maintaining a well-organized, safe, and customer-friendly retail environment.
The Assistant Store Manager acts as a strong second-in-command and is expected to assume full store responsibility in the absence of the Store Manager.
Key Responsibilities:
Support sales growth by actively engaging customers, understanding their needs, and recommending suitable products
- Assist in building and maintaining strong customer relationships, including identifying new business opportunities through referrals and social media
- Monitor market trends and product performance and provide feedback and recommendations to management
- Assist with staff scheduling to ensure adequate coverage at all times
- Participate in monthly sales meetings and contribute to performance reviews and sales strategies
- Support client visits and assist with promoting the full range of available products
Operational Duties:
Cash & Financial Management
- Assist with enforcing proper cash handling and security procedures
- Support daily sales reconciliations, cash float management, and bank lodgments
- Monitor petty cash usage and ensure accurate recordkeeping
Stock & Inventory Management
- Assist with tracking product movement and coordinating timely stock replenishment
- Support the ordering process to prevent stock shortages or overstocking
- Conduct routine quality checks and ensure products are properly stored and displayed
- Liaise with the warehouse regarding deliveries, discrepancies, and inventory updates
Team Leadership & Performance Support
- Assist with onboarding, training, and coaching store staff
- Support the maintenance of employee records and adherence to store policies
- Help ensure team members meet service standards and performance expectations
- Assist with disciplinary processes and payroll submissions as required
General Managerial Responsibilities
- Support store opening and closing procedures
- Assist in maintaining store security for staff, customers, and merchandise
- Stay informed on retail trends and customer service best practices
- Participate in meetings, training sessions, and stock-taking activities
- Review weekly sales reports and support the implementation of improvement strategies
- Assist with staff schedules and maintaining store cleanliness and presentation
- Perform any other duties reasonably assigned within the scope of the Assistant Store Manager role
Qualifications & Skills
- Minimum of 2–3 years’ experience in a retail supervisory or assistant management role
- Strong leadership potential with good problem-solving and decision-making skills
- Excellent customer service and interpersonal skills
- Basic to intermediate experience in inventory control, pricing, and vendor coordination
- Strong communication, organization, and time-management skills
- Comfortable using POS systems and retail management software
- Highly motivated, detail-oriented, and eager to grow into a Store Manager role