Banking Support Specialist

Banking Support Specialists

Job Overview

As a Banking Support Specialist, you will provide first‑class customer support and sales across our client’s banking products and services. This role involves handling a wide range of customer inquiries including customer care, billing, account modifications, product and service information, and sales opportunities.

You will use dynamic communication strategies to educate customers, identify solutions that meet their needs, and maximize sales opportunities—while ensuring a consistently high level of customer satisfaction.

Key Responsibilities

Customer Support & Sales

• Receive and respond to potential and existing customers via telephone, chat, and email.
• Provide world‑class customer service while handling billing inquiries and identifying new sales opportunities.
• Assist customers with activating new services, plan upgrades, and cross‑selling when applicable.
• Resolve technical support inquiries professionally, politely, and courteously.

Customer Experience & Retention

• Ensure customer retention through active listening, empathy, and clear communication.
• Build sustainable relationships of trust through open and interactive communication.
• Deliver timely, customer‑focused solutions while balancing business needs.

Product Knowledge & Sales Performance

• Develop and maintain in‑depth knowledge of all client products and services.
• Identify customer needs and recommend additional products or services to meet or exceed sales targets.
• Present solutions in a positive and transparent manner across multiple support channels.

Documentation & Collaboration

• Accurately document customer interactions and support steps in the CRM or related systems.
• Follow up with internal departments to escalate and resolve complex issues.
• Provide feedback to support process improvements, customer satisfaction, and employee morale.

Professional Development

• Learn and adapt to new call center initiatives, tools, and training as business needs evolve.
• Maintain a mature, professional demeanor at all times.

How to Make a Difference

• Go the extra mile to delight customers.
• Meet and exceed performance goals.
• Provide prompt and accurate resolutions to customer inquiries.
• Keep customer records accurate and up to date in all required systems.

Qualifications

• Must be 18 years or older.
• Minimum of 5 CSEC subjects, diploma, or equivalent.
• Credit report score between 592 and 900 (required).
• Excellent communication and presentation skills.
• Previous customer service or call center experience on a banking account is preferred.

• Paid Time Off (PTO)
• Medical, dental, and vision coverage
• Performance‑based pay incentives
• Career growth and advancement opportunities

How to Apply

We welcome you to invite friends or family members who may also be seeking employment.

Apply online:

Visit www.advantagecall.com
Go to the Careers section

📞 For additional information:
Call 876‑960‑5537