Customer Experience Jobs

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Customer Experience Professional - Portmore

IBEX Global

Job Overview Our Customer Experience Professionals will provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer ...

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Customer Service Representative

iQor

contacts and create a positive experience for each customer by understanding and addressing ... A Certification in Computer Literacy would be considered an asset Customer service experience ...

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Customer Acquisition Specialist

The Hive-Careers

degree in Marketing, Business Administration, or a related field Proven experience in customer ... Job Title: Customer Acquisition Specialist Location: Caribbean Region Job Level: Full-Time | Fully ...

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CUSTOMER SERVICE REPRESENTATIVE

Blinds Designs Limited

JOB REQUIREMENTS As the Customer Service Representative (Kingston), your responsibilities involve, but will not be limited to: Provide an excellent customer service experience Consistently maintain ...

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Customer Solutions Advocate

Optimum Jamaica

instructions, guidance, and support to ensure customer understanding. Enhance Customer Experience: Ability ... customer relationships and enhance the overall experience. Identify and recommend additional products ...

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Customer Service Representative

Global Exchange Group; Jamaica

, and handle complaints professionally Requirements: • Experience in sales or customer service ... ? Do you enjoy helping others? We're looking for Customer Service Representatives to join our local team ...

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Logistics Customer Service Agent - Kingston

IBEX Global

to pass internal assessments. Customer Service experience in a call center or similar business ... to get the ibexperience! Responsibilities Duties and Responsibilities: Respond to customer inquiries ...

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Medical Insurance Customer Service Representatives

Segoso

relevant experience. Ability to work independently and meet performance goals. Medical Billing experience Data Entry is an asset If you have billing and 3rd party collections experience we encourage ...

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Customer Service Role (Montego Bay) Monday to Friday

"Conduent"

Customer Experience Associate Monday to Friday 6am to 5pm Key Responsibilities: Assesses calls ... customer needs by referring to case notes and examining each as a specific case. Performs routine ...

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Customer Service Specialist (Voice,Chat,Email)

Outsourcing Management / Itel

POSITION PURPOSE : Providing great customer experience to our customers by keeping them engaged ... are not scripted. Specialists are required to think quickly to provide a personalized experience ...

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French Bilingual Customer Support Agent - Portmore

IBex Global -2

Job Overview We are seeking avid French bilingual customer service agents who are problem solvers with a passion and a desire to help us resolve customer issues while being brand ambassadors ...

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Contact Center Advocate- Healthcare Customer Service

Sagility

_REQ-017456 Other duties include: Create an exceptional experience for the provider/member by using professional customer service techniques, personalizing and focusing on adding value to the call ...

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Enterprise Customer Service Agents - Digital Support

Influx

Receptive to feedback to ensure customers get a high-quality customer service experience Confidence ... Experience / Traits Have fashion experience with a passion for trends and styles Email support ...

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Customer Service Agent - Work From Home (All Parishes)

Influx

🌟 Join Our Remote Customer Support Team! 🌟 We’re looking for friendly, sharp, and proactive ... and spoken English skills (B2+) At least 12 months of experience in a BPO environment Strong problem ...

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Consumer, Channel & Customer Marketing Director (6341)

J. Wray & Nephew

our employees. Consumer, Channel & Customer Marketing (CCCM) Director Location: Jamaica & Partnership ... , shopper conversion, customer activation, and innovation. The role integrates consumer insights, digital ...

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1,000 USD Hiring Bonus | Customer Service Rep | ALL Shifts — Limited Spots

Alorica

JOB SUMMARY Step into the world of Alorica, where your mission is to deliver exceptional customer service with a personal touch. As a customer service representative, you’ll be the voice of our brand ...

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Reservations Specialist- Car rental (Soft Sales) || USD500 Hiring Bonus

Outsourcing Management / Itel

related experience in a customer care environment or inside sales. · 3 CXC/CSEC subjects (inclusive ... worldwide customers with the purpose of retaining and growing specialty customer business. Responsible ...

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Reservation Chat Specialist

Contax 360 BPO Solutions

weekends or overnight) 2 years experience in customer service, sales, or e-commerce Prior chat ... for reservations and customer inquiries Handle customer issues efficiently and professionally Track, place ...

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B​A​R​T​E​N​D​E​R​

Royal Castle Limited

’ bartending experience within the customer service industry Restaurant experience would be considered ... is established and maintained as it pertains to products and customer service. Ensures that drinks ...

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Financial Advisor - Half Way Tree (Commission Based)

Sagicor Group Jamaica Ltd.

client relationships and provide value-added service. Academic Qualifications and Experience ... subjects including a numeric subject. Special Knowledge and Competencies: Excellent customer service ...

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HIRING EVENT |YOU'RE INVITED | Alorica Jamaica Open House| 1,000 Hiring Bonus

Alorica

JOB SUMMARY Step into the world of Alorica, where your mission is to deliver exceptional customer service with a personal touch. As a customer service representative, you’ll be the voice of our brand ...

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Mobile Care Agent

Optimum Jamaica

aptitude to ensure first‑contact resolution and superior customer experience. Key Responsibilities ... services, promotions, and features. - Provide professional customer‑centric experience. Technical ...

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CVM Executive

Digicel

(especially written) 3 years working experience in a customer contact center environment ... customer value management plan to enhance customer lifetime value. Main Duties ...

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Banking Support Specialist

Advantage Communications

. Resolve technical support inquiries professionally, politely, and courteously. Customer Experience ... Specialists Job Overview As a Banking Support Specialist , you will provide first‑class customer ...

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Restaurant Staff & Managers - Church's Chicken Jamaica

Global Brands Group of Companies

/management experience for Management Positions Skills and Attributes: Ethical and customer-centric ... Key Responsibilities: Customer Interaction & Service: Greet and communicate warmly with customers ...

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Experienced Collection Agents

C4 Global Solutions

: You get double the Sign-on bonus listed above if you have over 1-year of verifiable collections experience ... of professionalism. Respond to customer inquiries and take appropriate actions. Document detailed notes ...

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Sales Representative – Food Service Channel

Eve Anderson Recruitment Ltd

and development of our food service customer base. This role is responsible for building strong ... on customer needs and operational requirements Provide recommendations, samples, and usage ideas to support ...

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We're hiring Email Rockstars To Join Our Team - 600 per hour + Free Lunch in Training + Free

Etech Global Services LLC

professionals ready to shine. You’re a fit if you: Have customer service experience. Bring sales ... & Retention & Customer Service experience Effective analytical problem-solving, and decision-making ...

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Loan Advisors

Outsourcing Management / Itel

and exceptional service to enhance customer satisfaction. Develop good product knowledge and use it ... has responsibility EDUCATION AND EXPERIENCE: Minimum 5 CXC passes including English A and Mathematics ...

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Reservations Sales Specialist- Car Rental (Soft Sales) || USD 500 Sign on Bonus

Outsourcing Management / Itel

grade 1 or 2 in English A. Minimum 1+ years' work experience in a customer oriented and/or sales ... sales ability and world class customer service, to consult with them in reaching customized solutions ...

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Service Executive

Digicel

on performance insights Customer Experience & Value Optimization Minimum 3–5 years’ experience in service management, customer success, account ...

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Brand Advocate - Banking Rock Stars-Up to JMD 625 per hour

Hinduja Global Solutions (HGS)

). Previous experience in customer service, ideally within the banking or financial services sector ... Advance Your Career as a Customer Service Representative Finance Extraordinaire. Hinduja Global ...

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Sales Assistant

ANSA McAL Group of Companies

administration experience working in Caribbbean markets Certificate in Sales / Customer Service ... Job Description: Assist in processing customer orders, ensuring accuracy and timely delivery ...

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SALES REPRESENTATIVE

Alcor Windows and Doors

. Experience working within a busy customer service, fast paced and demanding environment ... with production and secure best ship time to meet customer due dates. Keep customers updated ...

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Reservations Agent | USD 500 Sign-On Bonus | Paid Training Included

Alorica

in customer service and experience, serving the world’s biggest brands – the ones you love and use every day ... JOB SUMMARY An expert in providing travel advice and solutions. A critical customer touch point ...

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Reservations Specialist| USD 500 Hiring Bonus| Uncapped commissions

Alorica

in customer service and experience, serving the world’s biggest brands – the ones you love and use every day ... JOB SUMMARY An expert in providing travel advice and solutions. A critical customer touch point ...

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Reservations & Booking Specialist| USD 500 Hiring Bonus| Uncapped commissions

Alorica

in customer service and experience, serving the world’s biggest brands – the ones you love and use every day ... JOB SUMMARY An expert in providing travel advice and solutions. A critical customer touch point ...

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French Bilingual Gaming Support Agent

IBEX Global

, live chat, and email, resolving issues and enhancing the client’s customer experience. The client ... or equivalent qualification. 6 months minimum experience in customer service. Prior call center ...

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Appliance Technical Expert - Portmore

IBEX Global

and diagnose issues. They have a call center or workflow-oriented background, and world-class customer ... customer’s needs and guide the customer accordingly • Resolve product or service problems ...

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Store Manager Optical

merchandising and customer service and other store standards to ensure products are properly displayed ... customer queries to ensure customer satisfaction. • Performs any other related duty ...

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Sales Representative - Montego Bay, Lucea , Savanna-La-Mar and Port Maria

Unicomer (Jamaica) Ltd.

& EXPERIENCE: Proven experience working within a retail sales environment. Strong customer service ... by successfully completing as many sales transactions as possible, while ensuring that customer's ...

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TemporaryToll Collector-Mammee Bay

Jamaica North South Highway Company Ltd

and exceptional customer service at all times. This includes exercising self-control when dealing with rude ... , as you would be required to document any anomalies that occurs throughout the shift. Required Skills Customer ...

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Business Development Manager

experience managing sales or customer-facing teams Degree in Business, Marketing, or a related field ... growth, customer engagement, and market expansion across local and regional markets. This is a senior ...

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Retention Agent

Digicel

Collections and Customer Experience, the candidate may be required to support across these peripheral ... numeric qualification) At least six (6) months working experience in a Customer Service ...

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FTTH Operations Manager

Digicel

to improve retention and customer experience. CPE Collection and Debt Support customer base, including churn management, customer premises equipment (CPE) collection ...

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Consultative Sales Advocate, Weekends off- (On-site Kingston)

Concentrix(CNX)

solutions in a professional manner to enhance the customer’s experience.. All CNX team members benefit ... Do you have a passion for Customer Engagement? Join Us Today! NOW HIRING!! Trusted game changers ...

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Voice Support Agents (High-volume) All Parishes

Influx

? Minimum 6–12 months of phone support experience, email support experience and live chat experience ... at a time) Experience with Gorgias, Shopify, Dixa, Narvar, Commerce layer, Salesforce, RingCentral ...

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Assistant Store Manager- Mandeville

Fontana Pharmacy

and keeping staff morale at the highest levels thus maximizing customer’s in-store experience ... Certificate in Supervisory Management Customer Service trained & certified 3-5 years’ work experience ...

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Accounts Receivable Assistant

RecruitmentXperts Ltd

passes, including Mathematics and English At least two years of relevant work experience Proficient ... Update customer accounts and journals regularly Record and reconcile daily cash receipts Process third ...

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Contact Centre Agents

Island Routes

Level II certificate in Hospitality, Customer Service, or Call Centre. 2 to 4 years of experience ... customers. Solution-orientated with the ability to troubleshoot and handle customer complaints ...

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Accounts Receivable Associate

BLEWSTREAM ECOSYSTEM

process, ensuring timely and accurate billing, collections, and reconciliation of customer accounts ... and financial health. Key Responsibilities: Generate and issue accurate customer invoices in a timely ...

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Assistant Branch Manager

in the customer’s experience, and achievement of store targets. Principal Responsibilities Assist ... , and reliability. Required Education & Experience BSc In Management Studies, Business Administration ...

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TELECOMMUNICATIONS AGENTS KINGSTON- (onsite)

Concentrix(CNX)

creative and high-impact solutions in a professional manner to enhance the customer’s experience ... NOW HIRING!! Trusted Customer Service Advisors who can transfer the passion ...

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Open House - Walk In - April 7 - 10 SALES AGENTS NEEDED

VXI Jamaica Ltd.

in each customer interaction REQUIREMENTS: * Sales experience in a call center or similar business ... (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives ...

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Retention Specialist

Optimum Jamaica

will be required to educate & offer products and services that would most benefit the customer. Great base ... for comparison. Utilizing tools and resources, as well as navigate the multi-product customer billing ...

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Trade Marketing Representative

Kaleidoscope Paints Limited

, merchandising planograms , co-op advertising with retailers seasonal promotions , customer ... on competitor new product launches and competitor initiatives. 7) Customer Relationship building ...

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COPIER REPAIR AND MAINTENANCE TECHNICIAN – FIELD BASED

Busy Business Systems & Equipment (Rental) Limited

productivity levels associated with assigned workload and level of experience 2. Demonstrate good technical and customer relation skills 3. Perform a full range of servicing and repair service procedures ...

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Inbound Call Center Sales Agent - Portmore

Centerfield

while maintaining good customer relations to pursuing new sales opportunities. Essential Duties: Use a customer ... including English Prior experience in the Call Center Industry would be an asset Requires an excellent ...

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WATERSPORT MANAGER/DIVE INSTRUCTOR

TCM group

experience working as a dive instructor/watersport manager - Be able to communicate clearly and professionally with clients and coworkers - Possess excellent customer service skills - Possess excellent ...

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Collections B2B

BLEWSTREAM ECOSYSTEM

strong client relationships. The ideal candidate will have strong communication skills, a customer ... . Collaborate with internal teams (e.g., Sales, Billing, Customer Success) to resolve disputes and ensure ...

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Sales Representative

Interlinc Group Ltd. (OECS)

hours, on all completed service calls to ensure the problems have been solved to the customer’s ... experience TRANSPORTATION (Candidate will be responsible for his/her own transportation) Valid driving ...

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TECHNICAL SUPPORT ASSOCIATE- IMMEDIATE OPENINGS EXPIRED COPY

"Conduent"

capabilities in transaction processing, automation,analytics and constituent experience. We work ... of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry ...

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Dispatcher/Logistics Coordinator

Adlinc Business Services

experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors ... communication throughout the delivery process . Key Responsibilities Handle all inbound customer queries ...

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Night Nurse/Veterinary Doctor's Assistant

Noah's Ark Veterinary Centre

and patience with animals • Strong attention to detail • Good communication and customer service skills ... experience is an asset but not required Requirements: Applicants must: Be 18 years or older Provide ...

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BARISTA (Barbados)

Starbucks

, and taste. Operate cash register, process payments, and handle customer transactions accurately ... up and cleaned properly. Minimum Qualifications – Education & Experience Atleast (4) Caribbean Examination ...

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Collection Associates- 550 per hour Sundays Off

Omni Nearshore Limited

and more years experience in Customer Service or 2 years experience in Collections or Sales ... Customer Service & Soft Collections Associates Our Requirements: 3 and more CXC's(including Math ...

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BARISTA (Jamaica)

Starbucks

, and taste. Operate cash register, process payments, and handle customer transactions accurately ... up and cleaned properly. Minimum Qualifications – Education & Experience Atleast (4) Caribbean Examination ...

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Parts Specialist

ATL Automotive Car Rentals

of Customer Service possible is delivered; resolves all guests/clients concerns and/or complaints ... service to customers at all times. Ensure handling of all customer queries via telephone calls or emails ...

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Vehicle Technician

MCK Global Recruitment

experience and relocation support. What You’ll Do: Diagnose vehicle issues using specialist tools ... in line with manufacturer guidelines. Provide exceptional customer service by liaising directly ...

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Credit Manager

to assess the creditworthiness of prospective and existing distribution customer. Establish, evaluate ... of customer payments. Lead proactive collection efforts for high value and aged accounts, negotiating ...

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Team Member

Island Grill

interesting people, treat our customers to a great hassle-free experience and to develop an exciting career ... they have a positive hassle free experience Help customers order their favourite Island Grill meals Prepare ...

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Accounting Assistant

Eve Anderson Recruitment Ltd

of accounting tasks with a focus on accuracy, timeliness, and customer service. Key responsibilities include ... ), possess at least four years of experience in a similar role, and demonstrate proficiency in accounting ...

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Export Sales and Marketing Executive

Kaleidoscope Paints Limited

and customer relationships, executing sales and marketing strategies, monitoring market trends ... . Monitor sales performance closely and propose recovery plans for shortfalls. Sales and Customer ...

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Feet on the Street (FOTS) Agent - Contractor 1

Digicel

activities geared at increasing Digicel’s customer base Maintain and account for stock ... listing Accurately record/receipt customer orders and application forms Achieve sales ...

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Logistics Officer - Consolidation

The Logistics Officer is responsible for optimizing delivery cost/expense whilst managing customer ... of same. Inform Customer Service Supervisor and Sales Supervisors of all invoices that have not met ...

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Cashier ( Kingston)

Fontana Pharmacy

, and interactions with customers. Obtains payment for goods by itemizing and totaling customer's purchases ... to the successful performance of the position: Ensure outstanding customer service delivery at all times ...

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Pharmaceuticals Sales Representative (South)

. You progressively increase the accuracy of your forecasts. Outcome 3: Elevate Customer Experience & Strengthen ... . Outcome 1: Grow the Territory Through Meaningful Customer Impact You consistently expand ...

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Quality Assurance Analyst - Portmore

Centerfield

• Previous experience in Quality Assurance and contact center experience mandatory ... with an entrepreneurial spirit • Customer centric attitude • Collaborative mindset ...

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Quality Assurance Analyst

Centerfield

experience in Quality Assurance and contact center experience mandatory • Excellent ... with an entrepreneurial spirit • Customer centric attitude • Collaborative mindset ...

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Sales Agent - Portmore

IBEX Global

agents provide world-class customer service representatives over the phone, to prospective customers ... product offering. Accurately create customer accounts using various customized software platforms ...

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Assistant Store Manager - Retail

store operations, driving sales performance, and delivering an exceptional customer experience ... a well-organized, safe, and customer-friendly retail environment. The Assistant Store Manager acts as a strong ...

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Business Technical Analyst

Optimum Jamaica

and deliver the ultimate customer experience. We’re building a workforce that attracts and retains ... . • Optimize Chat flows to provide a seamless customer experience through the customer interactions ...

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Driver/Delivery/Warehouse Assistant

ECONO Office & School Supplies

subjects inclusive of Mathematics & English Excellent Customer Service Skills At least 5 years experience ... before and after delivery to ensure that orders are complete, charges are correct, and the customer ...

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Accounts Clerk

Western Scientific Company Ltd

Verification of local and foreign receipts Maintain customer accounts with daily entries. Reconciliation ... ) years accounting experience Computer proficient with accounting packages, and a Quick learner of new ...

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Marketing Officer

MyCart Express Jamaica

sponsored events. Proven experience as a Content Creator or similar role. Portfolio should be submitted ... etc) Develop and implement creative marketing strategies to drive customer engagement, exposure ...

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General Manager

Sundale Foods Inc.

improvements to enhance efficiency, product quality, customer service, and cost control Build, develop ... Experience & Skills Strong business and financial acumen with proven responsibility for P&L performance ...

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Employee Benefits Clerk

NAGICO Insurances

and quality Customer Service by projecting and demonstrating a high level of professionalism, courtesy ... any other job-related duties as assigned by Management. KNOWLEDGE & EXPERIENCE - Minimum 1-2 years ...

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Sales Supervisors (Van Sales & Cigarettes)

Massy Distribution

. Train Salesmen, Relief Salesmen and Loaders on the field. Attend to customer and product complaints ... in store and supply to customer is of the widest possible selection. Ensure that customers ...

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Accounting Clerk

Process invoices and prepare payment vouchers Prepare receipts and file customer invoices Handle cash ... Maintain fixed asset register Requirements of the position: At least 2 years' experience in a similar ...

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WHOLESALE SALES REPRESENTATIVE – B2B

Automotive Art

communication and organizational skills. Can confidently direct customer interactions, find satisfaction ... of sales work experience in the automotive business and or wholesale sales would be an asset ...

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Floor Supervisors - Kingston

Fontana Pharmacy

entering store  Arrive at work 20 – 30 minutes before opening hours  Ensure good customer service is maintained at all times.  Manage and resolve all customer challenges  Oversee all floor activities ...

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Beauty Consultant - Portmore

Fontana Pharmacy

(from a recognised institution) Must be Customer Service certified At least three (2) years’ experience ... . Build customer relations through follow-up calls, Ability to recruit new customers, Stock shelves ...

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Beauty Consultant - Kingston

Fontana Pharmacy

(from a recognised institution) Must be Customer Service certified At least three (2) years’ experience ... . Build customer relations through follow-up calls, Ability to recruit new customers, Stock shelves ...

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Assistant Manager/ Supervisor

of customer satisfaction by resolving escalated issues and ensuring quality service. Monitor key ... as assigned by the Management team to support business needs. Requirements: Proven experience ...

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1. Country Manager 2. Senior Manager-Operations 3. Business Development Leader, Kingston Jamaica

Acerh Caribe Jamaica Ltd

• Graduate/ Postgraduate or global equivalent degree. Experience • 5 – 7 years of experience preferably in Travel and Tourism or Service industry with experience in handling teams and managing processes. 2 ...

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Regional IT Operations Manager

Unique Vacations, Ltd.

, and responsiveness of technology services that directly impact customer experience and business continuity ... -paced, customer-centric environment. The ideal candidate brings strong experience in contact center ...

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Assistant Warehouse Manager

Active Home Centre

of customer orders Coordinate with the retail team to ensure good communication and excellent customer service ... institution. A minimum of three years' experience in warehouse management in a retail environment ...

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Debt Collections Representatives

Radius Global Solutions

positive customer results. Maintain adequate attendance and adhere to company policies. Benefits ... year experience working as a collections agent. At least four (4) CXC/GCE subjects, including English ...

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Mortgage Renewals Specialist [Barbados Only]

Vault Credit

& Experience: • Self-motivated • Strong customer service and negotiation skills • Strong communication skills ... with a strong emphasis on customer service. • Negotiate renewals within a predetermined pricing range ...

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Sales Manager

with Marketing, Finance, and Logistics to remove blockers and improve customer experience. Operational ... efforts, and ensure high customer satisfaction. Collaborate cross‑functionally : partner with Finance ...